GRACIOUS MONGEZI MADLALA

Driver

Zwelisha, Durban, South Africa

About

Highly reliable and motivated professional with 4 years of hands-on experience in logistics operations, specializing in safe and timely deliveries. Proven ability to optimize routes, maintain vehicle integrity, and provide exceptional customer service, ensuring high operational reliability and client satisfaction in challenging environments.

Work Experience

Driver

KwaLink

Feb 2022 - Jul 2025

Harding, KwaZulu-Natal, ZA

Drove reliable and efficient transportation services, consistently delivering goods on schedule while meticulously maintaining vehicle integrity and ensuring continuous operational readiness.

  • Executed timely and safe delivery of goods across designated routes, consistently achieving 100% on-time delivery rates and exceeding client expectations, enhancing operational reliability.
  • Conducted rigorous pre-trip and post-trip vehicle inspections, proactively minimizing potential breakdowns by 15% and ensuring continuous, safe operations in compliance with all safety regulations.
  • Provided exceptional customer service during deliveries, fostering positive client interactions and professionally resolving delivery-related inquiries, contributing to enhanced client satisfaction.
  • Managed daily route planning and coordination for multiple deliveries, optimizing efficiency and reducing transit times by an average of 10% through strategic navigation and real-time adjustments.

Education

General Studies

Mdulashi High School

Harding, KwaZulu-Natal, South Africa

Certificates

Driver's License (C1 with PDP)

South African Department of Transport

Nov 2019

Matric Certificate

Mdulashi High School

Nov 2017

Languages

IsiZulu , English

Skills

Customer Service

  • Client Interaction
  • Problem Solving
  • Customer Assistance
  • Professional Communication
  • Client Satisfaction

Driving & Logistics

  • Safe Driving
  • Defensive Driving
  • Road Safety
  • Route Optimization
  • Delivery Coordination
  • Timely Deliveries
  • Logistics Operations
  • Schedule Management

Vehicle Management

  • Vehicle Maintenance
  • Pre-trip Inspections
  • Post-trip Inspections
  • Basic Vehicle Care
  • Operational Reliability
  • Safety Regulations Adherence

Operational Efficiency

  • Time Management
  • Reliability
  • Process Adherence
  • Problem Solving

References

Miss Aisha Manager

078 270 8795

Madam Brownie Supervisor

081 451 8562